A Survey On Come-Backs

From The American Horologist magazine, March, 1940

A Survey On Come-Backs

The average repair department without timing machine equipment will have thirty-five (35%) percent of all their watch repairs come back at least three times for complete regulation.

Twenty (20%) percent of all these watches are never brought to a satisfactory time keeping.

Thirty-five (35%) percent of all small watches come back on an average of four times for regulation.

Twenty (20%) percent of these are never satisfactorily timed.

This information compiled through our Statistical Division, and should give well founded reason for the average store and repair shop to consider their future through satisfying their clientele.