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Classic watches, watchmaking, antique tools, history, vintage ephemera and more!

Learn about mechanical timepieces and how they work, the history of the American watch industry and especially all about the Elgin National Watch Company! Check back for new content daily.

Although this is technically a blog, the content is not generally in a time-based sequence. You can find interesting items throughout. Down the page some is an alphabetical word cloud of keywords used here. A great way to dig in is to look through those topics and click anything you find interesting. You'll see all the relevant content.

Here are a few of my favorites!

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Society6

This month I placed an order with society6.com. The order arrived in a timely manner, in good condition, and a good level of quality for the price. There was one problem.


I was sent a completely different item.

The email acknowledging my order had the correct item listed. But the packing slip in the package, and the item itself, were something else, something I really didn't want. 


Here's the thing though, there is no way to contact society6.com. They have a form on their website to report problems, and I did, including my order number, a description of the problem, their exact description texts of the product I order, and the one I received, and an image of the email acknowledging my order, with the correct description, and all my information. I received an automated response immediately, saying they would get back to me within 24 hours. They did not, ever. 

There is no other way to contact the company. In fact, after some digging, I would conclude that society6.com has deliberately made sure there is no contact information for them anyplace on the internet. Avoiding completely the cost of any sort of customer service what so ever, I assume, is part of their business model.

I have an item I don't want, and I am out the money.

I recommend avoiding society6.com.

Update: Several days later I received a package from Society6 with the correct item inside. No email, no note inside, no other contact. But they sent the item.




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