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Classic watches, watchmaking, antique tools, history, vintage ephemera and more!

Learn about mechanical timepieces and how they work, the history of the American watch industry and especially all about the Elgin National Watch Company! Check back for new content daily.

Although this is technically a blog, the content is not generally in a time-based sequence. You can find interesting items throughout. Down the page some is an alphabetical word cloud of keywords used here. A great way to dig in is to look through those topics and click anything you find interesting. You'll see all the relevant content.

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Mail Bag

I service antique American watches, which includes a lot of Elgins. After a 100 year run, The Elgin National Watch Company went out of business in the late 1960s. But I regularly receive email inquiries about modern Elgin branded watches.  This one was from awhile ago, it seems worth sharing.

Date: Fri, 20 Feb 2015 19:09:26 -0600
Subject: My elgin watch
From: ****@gmail.com
To: jsexton@elgintime.com

I bought an elgin watch about 3 years ago that i have had problems with since day one. I bought it at walmart and took it back three times in the first week i had it. The third time i took it back i asked them if they would exchange it for one exactly like the one I had because that's the reason i bought it - i like the way it looks. They exchanged it. This time it ran for three whole months before it stopped again. Again i put a new battery in it and it ran maybe three weeks this time. I went through this process for long enough that i didn't feel i could ask for a refund. About a month ago i took it to a jewel to ask about a repair. He told me it would be about $125.00. That's not an option since the watch only cost about $45.00 plus tax at walmart. Sometime back there not too long after i bought it, i looked up elgin on the internet and sent an email asking if they could do something to correct the situation. I didn't hear from anyone then went in the hospital for surgery. When i got out and recovered i still had not heard from anyone. Six months later i went in hospital again for another surgery and still have not heard from anyone. By now it's been at least three years or more. I no longer have the receipt. Have i just lost the $45.00 plus tax that i paid for a WORTHLESS watch? After bringing it home from the jeweler today and paying yet another $16.00 plus tax to have yet another battery put in for it to work maybe two weeks - three if Im lucky, i have a very bad taste in my mouth when i say the word ELGIN. Is there anything that can be done for this worthless piece of junk. (Im trying to keep it clean because that's not the word i use when referring to it.). Out of the three years I've had the watch, I've got to wear it a MAXIMUM of probably six months. The rest of the time it has not worked. My stomach knots up when i hear or even think the word "Elgin". Boy, did i get a lemon! With no help from anyone!



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