Elgins from Walmart

Here's a question I get, more or less just like this, every couple of weeks...

Hello,
I purchased an Elgin mechanical watch from Walmart for $125 almost four months ago and it stopped working. Walmart offers a 90 day warranty with the watch purchase but I'm just passed that time and I lost the warranty booklet that came with the watch and can't find the information online anywhere. Knowing this watch has a 10 year warranty makes me feel good knowing that I can get it repaired. Please contact me anyway you choose all my contact information is below.
Thank you in advance

As readers here likely know, There is no Elgin company, not any longer. It doesn't exist. The mighty Elgin National Watch Company, as we knew, it ceased to exist in 1968. The factory was demolished not long after. Elgin has not made watches for over 50 years.  Since then though, the name has been owned and used by other companies for clocks and watches, but those products have no connection to with, and nothing what so ever in common with, the products of the original Elgin company.  Today as far as I know, the Elgin name is owed by a conglomerate called MZ Berger Inc. They have a website, but I have been told that they do not offer spare parts or repair services, but I don't personally know.

I think it's actually a high compliment to Elgin that the name is still of value for its association with timekeeping even after all these years. But I am also a little surprised that anyone looking at my website would think I could help them.

Although in all honesty, I truly have nothing against low cost watches. If you like the looks of a watch, and it keeps time, fine. I have, personally, no reason to bang around everyday wearing a work of art or a rare antique just to know when it's lunchtime. But I am a little surprised at the surprise of others when they learn that Walmart doesn't offer much after-sale service for a $100-$150 Chinese wristwatch.

Here's another one:

Dear Jeff,
I have tried to contact (in VAIN) where a complaint and/or having a Elgin watch PROPERLY fixed or replaced.
My partner bought a watch for my birthday, last year. To keep time, this model is a "self winding," which (as you know) does so when worn. I LOVE the idea and design. I had worn the watch for 2 months. It seemed to progressively loose 5 minutes about the third month. I would set it ahead, figuring a "hiccup" may have occurred. I have another standard watch I wear so I switch them out. The Elgin NOW goes from 8-10 minutes off. The issue has become WORSE.
I do NOT believe in blogging and "bashing" a corporation, without giving a chance to "make it right!" I would appreciate your intervention, on this issue and convey how to proceed. 

Or this one:

I bought an Elgin Watches at Walmart NJ 2 years ago the warranty of that watches is 10 years and the watches got rusty, stain on it and i dont get why. I worn it only 1 year and i stop worn it because the metal of the watch change significantly. I went to Walmart with it and they asked me to contact Elgin company.
I hope to hear from u asap


I save these emails. I have 100s or them.

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