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An Exception

From The American Horologist and Jeweler magazine, February, 1942

An Exception


In your November and December issues you printed an article by Mr. H. R. Pedrick, and if no rebuttal is made, the Jeweler can only assume that we Trade Shops have no defense, and that Mr. Pedrick is correct in his statements.

While Trade Shops seem to be continually under fire, no shop has had an opportunity to present his side and let the Jeweler decide if he is being "gypped" as Mr. Pedrick claims, or whether he is getting full value for his money.

Speaking on behalf of Trade Shops, I feel safe in saying that Mr. Pedrick's statements are ridiculous.
The only Trade Shops who will fix watches the way he claims, are the ones who are only staying in business because the Jeweler keeps him there.

This class of Jeweler is afraid to let a customer leave the store after he has quoted a fair price on a repair job. Rather than lose the job,' he comes down on the price. Then knowing that he stands to make very little money if he were to do the work himself, he st.arts scouting around for a Trade Shop who will guarantee him a "fair' margin of profit. This same class of Jeweler will mess up a hairspring, or run into trouble on a repair (which he did not anticipate) and send this job to a Trade Shopstill looking for a "fair" margin of profit.

The majority of Trade Shops are operated on a scientific and businesslike basis, and could not stay in business if they were to fix watches according to Mr. Pedrick.

These shops cater to stores who have a surplus of repair work; who don't mind paying good prices for work that is done properly.

When such work reaches us, we do not fix them on a flat rate, or give. any estimates. Instead, the watches are torn d,own completely, and every repair and replacement is made in order that the watch runs and keeps good time. All work is done according to a price list for labor items. with additional charges for material.

Naturally we lose quite a few customers who think that we are "magicians" and can remove rust from hairspring, correct winding trouble when the clutch teeth are missing, or make a watch keep time when it has a set mainspring. But on the whole, we Trade Shops aren't looking for such customers.

We do keep looking for customers who estimate watches properly and know that in sending jobs to a repair shop, they stand to make money, and maintain the good will of their customers. 

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